Terms & Conditions

  1. This Agreement between the Customer named above, (hereinafter referred to as “Customer”), and Canadian Car Shipping, (hereinafter referred to as “CCS”), designates only CCS to act as their booking agent to attempt reservation with a transport car carrier, (hereinafter referred to as “Carrier”). For the purposes of this agreement, “vehicle” refers to all items being shipped the Carrier through CCS on behalf of the Customer, including but not limited to single vehicles, multiple vehicles and freight, Customer acknowledges that CCS pre-negotiates certain rates with carriers to facilitate the booking of reservations on Customer’s behalf. Customer also acknowledges that CCS provides services to facilitate such booking of reservations for a consideration (the “booking fee”). The total rate displayed (“reservation fee”) on the quote is a combination of the pre-negotiated Carrier rate on your behalf by CCS and the booking fee retained by CCS for their services. All prices shown are in U.S. dollars. You agree that your credit card will be charged by CCS for the total reservation price as agreed. As the Customer's agent, CCS is hired to attempt to book a reservation with a Carrier that maintains insurance, and Customer acknowledges and agrees that CCS may rely solely on Certificates of Insurance provided by Carrier to determine the existence of said insurance, CCS will not be held liable by the Customer for any invalidity of any documents presented to them by said Carrier. Customer agrees and acknowledges that the duties of CCS are solely limited to these duties and Customer agrees that in no event shall CCS have any responsibility or liability for the inspection, loading, transport, delivery, or unloading of the vehicle/item. If the vehicle being shipped is valued higher than the market value for any reason, CCS highly suggests that the Customer acquire a special insurance rider and/or opt for enclosed transport.
  2. CCS does not agree to arrange shipment in time for any market or event and will not be responsible for loss or damages occasioned by delays of any kind or for any reason. Vehicle/item rentals will not be reimbursed/afforded. No pick-up and/or delivery dates/times are fully guaranteed. First available dates are estimates and not guaranteed windows for booking/scheduling, they are only the first set of dates for availability. Delays may occur prior to, and/or during transport. Customer is required to allow an additional 5 business days after first available dates for reservation in the event of any blackout dates and/or over-booked Carriers. In the event of any blackout dates or over-booked Carriers, CCS cancellation terms and refund policies will remain in effect. Additional fees charged for any non-honored guaranteed date/time will be refunded.
  3. You agree and understand that when the Carrier accepts and transports your vehicle(s), they will perform a vehicle inspection and provide a report (aka “Bill of Lading”) at the origin. You should not, under any circumstances, release a vehicle to a Carrier without a vehicle inspection report. This Agreement is subject to all the terms and conditions of the Carrier's straight bill of lading and any liability exclusions contained in it. You and Carrier, or your Agent and Carrier, are both required to sign and verify the initial vehicle inspection report. Failure to do so could result in your inability to process a damage claim. All damage claims must be submitted to Canadian Car Shipping within the first 24-hours of the vehicle being delivered. Carrier assumes responsibility for any damage not noted on the initial vehicle inspection report from that point, and throughout the transportation period, until the vehicle(s) is/are delivered at the agreed destination. Canadian Car Shipping has no responsibility or liability for any damage to the vehicle(s) during transport or at any other time. You and Carrier, or your Agent and Carrier, must thoroughly inspect the vehicle one final time upon delivery and both must sign the final vehicle inspection report. In the event there is damage during transport, You or your Agent must note those damages on the final vehicle inspection report and contact Canadian Car Shipping’s Claims Department within 24 hours of delivery. Failure to note any damage on the final vehicle inspection report releases the Carrier of liability and could result in your inability to process a damage claim. All Carriers selected by Canadian Car Shipping are required to maintain the requisite insurance to protect your vehicle(s) during transport to the destination. You may, at any time, request and receive from Canadian Car Shipping, a copy of the Operating Authority as well as the Insurance Certificate for the Carrier selected for your order. Copies of the Carrier's direct bill of lading may be obtained from the Carrier's driver and/or their main office at the phone numbers provided. Prior to releasing your vehicle(s) to the selected Carrier, you are further granted the right and ability to refuse the service of the selected Carrier based on this or any other information and to request to be set up with a different Carrier by Canadian Car Shipping. Upon releasing your vehicle(s) to the Carrier selected, you acknowledge your approval of the selected Carrier and accept the service from Canadian Car Shipping to be complete. In order to provide additional assurances to you, Canadian Car Shipping agrees to provide the following 'Damage Free Guarantee': Canadian Car Shipping "Guarantees" the insurance coverage of the Carriers, pursuant to the following limitations: If there is damage to your vehicle, but the Carrier and it's insurance company fail to pay the claim (outside of the Carrier's or insurance policy's standard exclusions) on damage that was clearly caused by the Carrier, requiring you to file a claim with your own insurance company, Canadian Car Shipping will reimburse you, up to a maximum of Five Hundred Dollars ($500.00) in order to cover your out-of-pocket deductible. So, if you file a claim under your insurance policy and your deductible is $500.00, upon acceptance by Canadian Car Shipping, you'll receive $500.00. If your deductible is $250.00, upon acceptance by Canadian Car Shipping, you'll receive $250.00. If your deductible is $1000.00, upon acceptance by Canadian Car Shipping, you'll receive the maximum payment of $500.00. You understand and agree that Canadian Car Shipping, by offering this 'Damage Free Guarantee', does not accept any liability for damages occurring before, during or after transport. Further, to request this Service from Canadian Car Shipping, you must first file a claim with Carrier and Carrier's insurance company and be denied. Also, you need to provide documentation that the Carrier claim was denied and that you filed a claim with your own insurance carrier, that repair work was performed and what the actual deductible amount is that was paid out-of-pocket, up to the Five Hundred Dollar ($500.00) maximum allowance. Canadian Car Shipping may withdraw this Extra Service at any time, without further notice. This Agreement is governed by the laws of the State of Ohio. You agree that any legal action arising out of this Agreement must be filed in a court within Mahoning County, Ohio and that Canadian Car Shipping's liability is limited only to the amount of Canadian Car Shipping's Service Fee. You hereby submit to the jurisdiction of such court and waive any right to jurisdiction in any other location. This Agreement constitutes the entire agreement between the parties and supersedes any communications or previous agreements with respect to the subject matter of this Agreement. There are no written or oral understandings directly or indirectly related to this Agreement that are not set forth herein. No change can be made to this Agreement other than in writing and signed by both you and a Corporate Officer of Canadian Car Shipping. Carrier will not be responsible for damage caused by acts of God, or damage resulting from worn/broken parts of vehicle/item. All loose parts/accessories must be removed or secured. Any part of vehicle/item that falls off during transport is the Customer’s responsibility including damages caused by said part to any vehicle and/or person(s) involved. Any fees incurred from the customer receiving estimates for repair is the sole responsibility of the customer, and neither Canadian Car Shipping nor the Carrier will be responsible for reimbursing these fees. Customer must disarm, or give keys to, any alarm system installed in the vehicle. In the event said alarm sounds, Carrier may silence alarm by any means. Vehicle must be completely empty except for factory installed equipment unless otherwise specified by notation by CCS on this contract.
  4. Canadian Car Shipping and the Carrier will not be responsible for acts of God (fire, flooding, hail, sandstorm, tornadoes, earthquakes), vandalism, or objects flying from the road or sky during transport. The Customer should maintain their own insurance for these reasons. If this is a concern, the Customer can opt for enclosed transport at a higher price to ensure the condition of the vehicle.
  5. Canadian Car Shipping and the Carrier will not be responsible for any of the following for any reason:
    • Demurrage at any Port Facilities
    • Damage not recorded on the BOL at either pickup or delivery, even due to poor weather or lighting conditions
    • Damage to any antennas, car phones, toll devices, etc., as they should be removed before transport
    • Any toll fees that are accrued due to a toll device being left in the vehicle
    • Loss or damage to any audio or video equipment that is not stock
    • Damage, loss, theft, or fines accrued due to personal, or household items left in the vehicle
    • Damage to or caused by any vehicle that cannot be driven on or off the transport under its own power. (Vehicle will not run, or has lost its braking system)
    • Damage to any cloth or vinyl convertible or decorative tops, T-tops, boots, bras, caps, or any other cloth or canvas cover or accessory
    • Damage due to any objects, fluids, etc. from the road, sky, or other vehicles
    • Damage caused by freezing of cooling/heading system and/or battery
    • Damage caused by failure of factory tie-downs or pull through from tie-down holes
    • Damages to interior (floormats, odors, seating, fabric, etc.)
    • Damages to windshield due to debris falling from sky, flying of road or other vehicles
    • Damages to braking system or emergency braking system
    • Clutch damages
    • Mechanical damages of any kind
    • Damages from objects flying from road or falling from sky; paint chips are not covered
    • Damage to wheel rims or tires.
  6. Payment Disclosure Agreement: The Carrier, and/or CCS will notify the Customer prior to pick-up and/or delivery within 3 hours or more of scheduled pick-up time (“ample notice”). To facilitate pickup and delivery, the Customer agrees to meet the Carrier at any specified time and place without exception. The Customer shall, in their absence, designate a person over 18 years of age to act as their agent at the point of pick-up and/or delivery, if for any reason they are unavailable. The designated agent must be identified to CCS before the Carrier arrives at pickup or delivery for the safety and protection of the Carrier and the vehicle. The Customer agrees that any delays occasioned by Customer’s failure to release/receive vehicle within ample notice of scheduled pick-up time will be subject to a rescheduling fee of $75.00.
  7. The Customer agrees that, should they be unable to accept delivery for any reason, the vehicle/item will be stored at the Customer's expense. All storage and delivery charges will be the responsibility of the Customer and not the Carrier or CCS under any circumstances.
  8. The Customer agrees that their vehicle will be ready for pickup at any time within their designated window. CCS will call, text, and/or email the Customer to inform them that their order has been assigned to a carrier and a driver has been dispatched to pick up their vehicle. Once the vehicle has been picked up, the Customer’s card on file will be charged for the agreed upon amount. If the Customer does not respond quickly to the contact attempt, CCS will not wait for a response from the Customer to approve the dispatch. The Customer agrees to keep all lines of communication open and check them regularly during the entire pickup window during CCS’s business hours (8am to 8pm EST seven days a week). Should the Carrier arrive for pickup and the vehicle not be ready for pickup, CCS and the Carrier will not be held responsible for any delays, nor will they be held financially responsible for any fees incurred by the delay or the relisting of the vehicle under any circumstances. This includes but is not limited to any storage fees at dealerships or auctions and any parking fees for paid parking lots.
  9. If the Customer requires a change in their pickup window after a driver has already been assigned to the transport, CCS reserves the right to charge a $25 re-posting fee.
  10. The Customer agrees that if the vehicle becomes inoperative for any reason, an additional charge of at least $250.00 will be added and must be collected before delivery. A vehicle is considered inoperable if it does not roll, brake, and/or steer, but may also be considered inoperable for other reasons as well. This list includes, but is not limited to, a bad battery, bad alternator, loose cables, flat or punctured tires, engine failure, and bad brakes. If CCS is not notified by the Customer of the inoperable status before the Carrier is dispatched to pick up the vehicle and the Carrier is not able to pick up the vehicle for any reason, CCS and the Carrier will accept no responsibility for a delay in pickup. If a new carrier must be assigned to pick up the vehicle due to the inoperable status, the Customer’s pickup window will shift to reflect this change and CCS and the Carrier will not be held responsible for any monies owed due to this delay. On or after pickup, should the vehicle be anything other than the dimensions stated, Customer must pay all excess fees requested or incurred, or adhere to cancellation terms. The Customer agrees that CCS has the right to cancel this Transportation Agreement for any reason at will in the event of any discrepancies. In the event of cancellation on the side of CCS, CCS will refund any partial amount(s) due accordingly per the refund and cancellation policy terms of the agreement.
  11. The Customer agrees that the vehicle being shipped match the dimensions and specifications provided to CCS by the Customer. If the vehicle is found to be oversized or to have non-stock features, including but not limited to dual or oversized wheels, extra-large body, racks, lifted, limo, etc., and this information was not disclosed to CCS at the time of booking, the Customer agrees to pay any and all additional fees to the Carrier at either pickup or delivery. Should the vehicle not be as described and this results in the Carrier not being able to transport the vehicle, the Customer agrees that the pickup window will be shifted to allow CCS to assign a new driver who is able to transport the vehicle and agrees to an additional charge of at least $250.00 to cover any dry run and administrative fees that CCS will incur due to the misinformation.
  12. Should the Customer’s experience with the Carrier be negative for any reason, the Customer agrees to refrain from leaving any negative reviews about or requesting any discounts from CCS. The Customer understands and agrees that the conduct and/or punctuality of the Carrier is not the responsibility of CCS, and any refunds or discounts for the portion of the transport that is the Carrier’s responsibility must be requested from the Carrier and not from CCS under any circumstances. The Customer also acknowledges and agrees that CCS is not responsible for the Carrier’s actions or conduct, and any publicly posted reviews must be solely about the service that CCS provided and not about the Carrier’s service. Should the Customer wish to leave a review about the Carrier, CCS will provide links to the proper websites to leave these reviews for the Carrier.
  13. The Customer agrees and acknowledges that the Carriers cargo insurance policy may have limits of liability and/or deductibles, and that CCS will be held harmless for any damages as required by the USDOT. The Carrier will hold a zero-dollar deductible for the Customer and is responsible for any deductible or fees that may incur from a damage claim. Should the Carrier’s insurance fail for any reason and CCS must step in with their insurance, the responsibility of the deductible will fall on the Carrier first. If the Carrier refuses to take responsibility for the deductible, the monetary responsibility of the deductible will fall on the Customer. CCS will not be held responsible for the deductible for any reason.
  14. Any provision or portion thereof in this agreement found to be prohibited by law shall be ineffective to the extent of such prohibition without invalidating the rest of this agreement. Such prohibition shall only be pertinent to that specific circumstance and will not invalidate provision from all other circumstances. The Customer agrees that they have a full understanding of this Agreement, are over 18, and able to enter into the terms and conditions of this Agreement. Any agent acting on behalf of the Customer acknowledges they are a fully authorized agent able to enter into this Agreement on behalf of said Customer/owner.
  15. CCS does not guarantee that the Customer’s vehicle will be assigned to any specific carrier or driver. CCS agrees not to assign any transport to any carrier that has been placed on the banned list for misconduct or any other reason. The Customer reserves the right to refuse a carrier that CCS has assigned to their transport, but the Customer agrees and acknowledges that this may cause a delay in pickup that CCS will not be held responsible for under any circumstance, and the Customer will not pursue any refund or discount in this case.
  16. The Customer agrees that this is the only Agreement between the parties governing this booking and that no other Agreement is, or will be in effect, with any other booking agency without prior cancellation notice to CCS. Should Customer make any other Agreement with another agency during the Agreement with CCS, CCS has the right to cancel the booking request and Customer must adhere to cancellation and refund terms herein. CCS reserves the right to charge a double-booking fee of up to $300 if the Customer enters into an agreement with another agency while this agreement is still active, or if the Customer enters into this agreement with CCS while the Customer is still in an active agreement with another agency and does not terminate the active agreement.
  17. Customer will abide by the terms of this whole agreement to handle any dispute. The Customer agrees that this agreement shall supersede all verbal statements given at any time by any employee of CCS. By signing this contract via physical signature, or electronically, The Customer acknowledges that they have read the Terms and Conditions, understand them wholly, and will agree to them unconditionally. The Customer confirms that the information provided is accurate and acknowledges that any inconsistency may reflect a change in the shipping cost that must be paid before delivery of the vehicle.
  18. This Agreement shall be construed and governed in accordance with the laws of the State of Ohio and all actions, causes of actions or lawsuits brought by either party shall and must be brought in Mahoning County, Ohio or by the United States District Court for the Northeast District of Ohio. Customer agrees that the services provided by CCS for Customer were solely in the state of Ohio and all actions and/or obligations to be conducted by CCS under this Agreement would have been done or were done solely in the State of Ohio. Customer agrees that any judgment obtained in violation of this provision against CCS shall be deemed null and void. Should CCS be required to enforce or defend any provision of this Agreement or be involved in any legal proceedings as Plaintiff or Defendant, Customer shall be responsible for, and shall pay all costs and attorney(s) fees incurred by CCS. Facsimile/Electronic copies of signatures to this agreement shall be treated as originals.
  19. Services Rendered: The Customer acknowledges that they are paying CCS a booking fee, not a transport fee. CCS provides services to facilitate such booking of reservations for a consideration (the “booking fee”). CCS makes no warranty for the reservation service. Once an order has been assigned a driver, services have been rendered and the booking fee is rightfully due and owed to CCS by the Customer and cannot be contested through a refund request or a chargeback dispute. Should the Customer breach this contract and dispute the charge for the booking fee paid to CCS after a driver has been assigned and the dispute is closed in the Customer’s favor, CCS reserves the right to process the fee again to collect the monies owed. Should the monies owed not be collected for any reason, CCS reserves the right to pursue legal means to collect the remaining balance agreed upon.
  20. Refunds & Cancellations: To cancel a booking, all requests must be made in writing via electronic transmission or mail. Should Customer cancel order within 24 hours of placing the order, CCS will refund Customer all monies due minus any fees incurred to CCS during that time if applicable. All domestic booking requests excluding ocean shipments in effect longer than 24 hours without reservation can be cancelled but are subject to an administrative fee of $75.00. All bookings with reservations regardless of dates will be unable to be cancelled and therefore non-refundable. In the event of Customer’s refusal for release of vehicle/item for Carrier, the Customer will forfeit the right to any refund. Should Customer cancel any International and/or Ocean booking request after 24 hours of initial booking, order cancellations are subject to an administrative fee of 15% of the total cost paid. No refund will be issued for more than the deposit that CCS charged on dispatch for any reason.
  21. The Customer acknowledges that, due to the instability of the current price of diesel fuel, there may be a price increase to the original quote. If the price is increased, CCS will contact the Customer first to advise them of the increased cost. Agreeing to this increased price will ensure that the vehicle will be transported in a timely manner. However, the Customer reserves the right to refuse a price increase. In the event of a refusal from the Customer, CCS continue looking for a carrier at the original quoted price. Should the Customer choose this option, they agree and understand that it will most likely take longer than originally anticipated to dispatch the vehicle. Should the Customer choose to cancel their order rather than accept or refuse the price increase, the Customer will still be held financially responsible for all fees related to the cancellation as outlined in section 18 of this agreement.
  22. The Customer acknowledges and understands that the vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site unless otherwise specified at an increased price. Should the Carrier be unable to access either site, this does not relieve the Customer from making a reasonable effort to meet the truck at a suitable location. To fully deliver the vehicle, the Customer must be willing to travel up to 5 miles from the designated pickup or delivery point if required by the Carrier.
  23. CCS and the Carrier will not be held responsible for any personal or household items that are shipped in the vehicle during transport. These items are not covered by the insurance of CCS or the Carrier under any circumstance. Any personal items shipped in the vehicle during transit are subject to removal if they are determined to potentially prevent or restrict the vehicle from crossing the border. The determination will be solely up to CCS or the Carrier if the items will be prohibited. If the items are found to be prohibited and removed, they will be stored or disposed of at the discretion of the Carrier. Should the Carrier also require additional fees for personal items that were left in the vehicle at the time of pickup, the Customer agrees to additional fees that the Carrier requires without question.
  24. CCS and the carrier are not responsible under any circumstances should the border crossing reject a vehicle’s entry. It is the sole responsibility of the customer to provide correct documentation and to follow all guidelines for border crossing. Should any vehicle be denied entry, the customer is responsible for all transport fees and any additional fees, including the transport fee from the pickup location to the border, the transport fee for the return of the vehicle to the pickup location, and any storage fees incurred.